Frequently Asked Questions

Do you only work with churches?

No — while houses of worship are our primary focus and greatest passion, we serve event venues, corporate conference rooms, businesses, and any organization that needs professional AVL handled with care. Our experience spans Fortune 200 boardrooms to small church plants.

What areas do you serve?

We serve clients across North Carolina. For larger projects or specialized installations, we are willing to discuss travel arrangements on a case-by-case basis.

How do we get started?

Simply reach out through the Contact page or call (910) 292-9516. We'll schedule a conversation to understand your space, your team, and your goals. For installation projects, we'll follow that with an on-site assessment before any proposal is developed.

Do you provide free estimates?

Initial consultations are always free. For installation projects, we conduct a paid site assessment ($350–$750 depending on facility size) that results in a full written report and fixed-price proposal. This fee is credited in full toward any subsequent installation.

What does "fixed-price proposal" mean?

It means the price we quote is the price you pay — period. No change orders, no scope creep, no surprise invoices. We absorb any cost overruns that result from our own planning. The only exceptions are client-requested changes to scope after the proposal is signed.

How long does an installation take?

It depends on the scope. A simple audio upgrade for a small sanctuary may take 1–2 days. A full AVL installation for a mid-size church typically runs 1–3 weeks. Multi-room or new construction projects are scoped individually. We'll give you a realistic timeline in your proposal.

Will we be able to use our facility during installation?

In most cases, yes — we work around your schedule and coordinate installation phases to minimize disruption. For churches, we typically schedule major work during the week to avoid impacting Sunday services.

Do you work on systems you didn't install?

Yes. We offer service contracts, consulting, and repairs on all systems regardless of who installed them. For service contracts on unknown systems, we require a one-time onboarding assessment to document the system before assuming responsibility for its performance.

What brands do you work with?

We work with a wide range of professional AVL brands including Yamaha, Allen & Heath, QSC, Shure, Blackmagic Design, Roland, Chauvet, ETC, Elation, Barco, Logitech, Poly, Crestron, and Awall Solutions (authorized dealer). We specify equipment based on your needs and budget — not on brand loyalty or dealer incentives.

Is volunteer training really included?

Yes — always. Every installation includes a hands-on training session with your volunteer or staff tech team. We don't consider a project complete until the people running the system can operate it confidently. We also provide printed quick-reference guides that stay at the tech position.

Can I get a support plan for a system Equip AVL didn't install?

Yes. All four support tiers are available for any system. We require a one-time onboarding assessment ($350–$750) to inspect, document, and evaluate the system before the contract begins. This protects both parties — we document pre-existing conditions before assuming responsibility.

What's the minimum contract term?

All support plans run on 12-month auto-renewing terms with monthly auto-pay via ACH. You may cancel with 30 days written notice. Annual pre-payment is available and saves one full month of fees.

What happens when something breaks on a Sunday morning?

You call or text Michael directly. Depending on your plan tier, response times range from 24 business hours (Covenant Care) to 2 hours including Saturdays (Equip Elite). We'll diagnose remotely first and dispatch on-site if needed. Elite plan clients also receive two emergency same-day on-site responses per year at no additional cost.

What is Awall Solutions and why does it matter?

Awall Solutions is a commercial-grade MicroLED video wall manufacturer offering a wide range of pixel pitches for indoor and outdoor applications. As an authorized dealer, Equip AVL can supply, install, and support Awall systems with full manufacturer backing — giving you a single point of contact for the entire project.

Should we get a MicroLED wall or a projector?

For most sanctuary applications, MicroLED is now the right choice — it's brighter, sharper, always-on (no lamp warm-up), and requires no alignment or maintenance. Projectors still make sense in very large rooms where throw distance is an advantage, or in budget-constrained situations. We'll give you an honest recommendation based on your specific room and goals.

What pixel pitch do we need?

Pixel pitch depends on viewing distance. As a general rule: P1.5–P2.5 for close viewing (under 10 feet), P2.5–P4 for typical sanctuary distances, and P4+ for large venues or outdoor applications. We conduct a site assessment and viewing distance analysis before specifying any system.