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Equip AVL  ·  Ongoing Support

Support Plans

Preventive maintenance, remote diagnostics, and priority support — available for all systems, including those Equip AVL did not install.

When Sunday morning calls, we already know your system.

A support contract means Equip AVL has your system documented, knows your gear, and is already your first call when something isn't working. You're not searching for help at 8am — you already have it.

  • Full system documentation on file from day one
  • Priority response — you go to the front of the line
  • Remote diagnostics before anyone has to drive
  • Preventive maintenance catches problems before Sunday
  • Volunteer training included — your team grows with the system
  • Annual technology roadmap — know what's coming before it's urgent

"In an industry where trust and technical expertise matter, EquipAVL delivers reliable, network-savvy AVL solutions to every install. Mike and his team don't just set you up and walk away — they invest in your people and system for the long haul."

— Sean Currier, Amplify Church

A plan for every size and every budget.

All plans run on 12-month auto-renewing terms with monthly auto-pay via ACH. Annual pre-payment saves one full month.

Covenant Care

Small church · quarterly visits

Under 200 seats, limited tech staff, simple systems

  • Phone & email — M–F, 9am–5pm
  • 1 remote diagnostic session / month
  • 4 on-site PM visits / year
  • 24-hr priority response
  • 2 volunteer training sessions / year
  • System documentation on file
  • 10% discount on labor
Get Started

Ministry Partner

Mid-size · every 6 weeks

200–600 seats, active programming, streaming

  • Phone, email & text — M–Sat, 8am–6pm
  • Unlimited remote sessions
  • 8 on-site visits / year
  • 8-hr priority response
  • 2 volunteer training sessions / year
  • Quarterly streaming health check
  • Pre-event remote check-in
  • Annual technology roadmap
  • 15% discount on labor & equipment
Get Started

Equip Elite

Large facility · dedicated partner

Large facilities with an in-house tech director

  • 10-hr flexible retainer / month
  • Dedicated named technician
  • All channels — 7 days, 8am–8pm
  • 2-hr priority response incl. Saturdays
  • Quarterly formal system review
  • Annual roadmap presentation to leadership
  • Vendor proposal review
  • 2 emergency on-site responses / year
  • Multi-location coverage available
  • 25% discount on labor & equipment
Get Started

12-month auto-renewing term. Cancel with 30 days written notice. Monthly auto-pay via ACH.

New to Equip AVL? One-time onboarding assessment required for systems we didn't install.

Annual pre-payment saves one full month of fees.

What we check on every visit.

Audio

  • Connector integrity & cables
  • Wireless frequency coordination
  • Gain structure verification
  • Speaker connections
  • Console & DSP settings

Video

  • Lens cleaning & alignment
  • Switcher routing check
  • Streaming encoder health
  • Display calibration
  • PTZ movement & presets

Lighting

  • Fixture cleaning
  • DMX termination check
  • Channel & preset testing
  • Dimmer operation
  • Moving head calibration

Infrastructure

  • Rack connection check
  • Cable management
  • Labeling verification
  • UPS battery health
  • Network switch status

Documentation

  • As-built drawings updated
  • Issue log updated
  • Next visit recommendations
  • Written report within 24 hrs

Not sure which plan is right for you?

Tell us about your space and we'll recommend the right level of coverage.

Talk to Michael